Effective date: 17 August 2026

At House of Amra, every order is carefully inspected and packed before dispatch. Due to the personal nature of fragrances, all sales are final once delivered, except where a product arrives damaged, defective, incorrect or materially different from its description.

Nothing in this policy limits your rights under applicable Indian consumer law.

Discovery Sets

Discovery Sets cannot be returned or refunded.

Full-Size Fragrances

Full-size fragrances cannot be returned, exchanged or refunded after delivery for reasons including:

• a change of mind;
• personal scent preference;
• the fragrance interacting differently with your skin;
• an opened or used product; or
• missing or damaged original packaging.

We recommend trying a Discovery Set before purchasing a full-size fragrance.

1. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or incorrect, contact support@houseofamra.com within 48 hours of delivery, wherever reasonably possible.

Please include:

• your order number;
• clear photographs of the product and packaging;
• an unboxing video, if available; and
• a brief description of the issue.

An unboxing video is helpful but will not be the only evidence considered. We will review each claim fairly based on the information available.

What Qualifies

Examples include:

• a broken or leaking bottle;
• a damaged cap or spray mechanism;
• a visibly tampered-with or contaminated product;
• an incorrect product; or
• a missing item.

The following will not ordinarily qualify:

• a change of mind;
• personal scent preference;
• differences caused by individual skin chemistry;
• minor settling or variation that does not affect product quality; or
• minor packaging imperfections that do not affect the product.
  

Replacements and Refunds

Once a claim is verified, we will provide a replacement at no additional cost.

If a replacement is unavailable, we will initiate a refund to the original payment method within 5–7 business days. Your bank or payment provider may require additional time to reflect the amount.

Where a return is required for an approved claim, House of Amra will arrange collection or cover reasonable return-shipping costs.

Exchanges

We do not offer exchanges based on fragrance preference.

If you receive a damaged, defective or incorrect product, we will replace it with the product originally ordered or provide a refund where a replacement is unavailable.

Cancellations

You may request a cancellation or order change before dispatch by emailing support@houseofamra.com.

Once an order has been dispatched, it may no longer be cancelled or modified. If House of Amra cancels a prepaid order, the amount paid will be refunded in full.

Policy Updates

We may update this policy from time to time. The version published on our website when an order is placed will ordinarily apply to that order, unless otherwise required by law.

For questions or concerns, contact us at support@houseofamra.com.