FAQs - Shipping & Returns

We’re here to help. Some of our most frequently asked delivery questions are below.
Do you offer free shipping?

India

We currently ship across India only.

Complimentary delivery is available across India until the founding batch is sold out.

Canada and the United States

We are not currently shipping to Canada or the United States.

Serving the Indian diaspora is an important part of Amra’s long-term plan. However, alcohol-based fragrance is classified as a flammable product and requires specialist dangerous-goods shipping, export documentation, compliant manufacturing partners, and additional regulatory approvals.

We are currently building the right manufacturing, licensing, and logistics partnerships before opening international delivery.

Current shipping availability

  • India: Available
  • Canada: Coming later
  • United States: Coming later
  • Other countries: Not currently available

We would rather launch international shipping correctly than offer a service that is expensive, unreliable, or non-compliant.
When will I receive my order?

We aim to send your package as soon as possible and intend for it to arrive within 2 weeks.

Delivery times may vary depending on your location and local courier services. If your order has not arrived within 2 weeks, please reach out to us and we’ll be happy to help.
Can I track my order?

Once your order has been shipped, you will receive a confirmation message with your order details. If tracking is available, it will be included there.

If you have any questions about your order status, feel free to contact us.
What should I do if my package arrives damaged?

If your package arrives damaged, please contact us as soon as possible.

To help us verify the issue, please share clear images of the damaged package or product. Once confirmed, we will send you a replacement.

Reach out to us at support@houseofamra.com
What should I do if my order hasn’t arrived?

If your order has not arrived within 2 weeks, please contact us. We’ll investigate and resolve the issue as quickly as possible.
Can I send an order to someone else as a gift?

Yes, you can place an order using your recipient’s delivery address if you’d like to send it directly to them.

Please make sure all shipping details are entered correctly at checkout.
What is your return policy?

We accept returns of unopened and unused products within 30 days of purchase.

Please note:

  • Refunds are issued to the original payment method
  • Processing may take up to two weeks

To start a return, please contact our customer care team at support@houseofamra.com.